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The scenario is a simple helpdesk application in which users should be able to send emails and have an issue be raised and sent to an appropriate agent for resolution.We will use an email enabled list to receive emails and then use automated processes to route that email into the issue tracking system.First of all, lets draw a simple diagram to explain how the system is supposed to work. Receive a new email and start a new support issue (handled by Share Point designer) 2.

Here are the links to the entire series: Automating business processes in Share Point: Share Point Designer Workflows (Part 1 of 3) Automating business processes in Share Point: Share Point Event Receivers (Part 2 of 3) Automating business processes in Share Point: Visual Studio Workflows (Part 3 of 3) Oh, and make sure you subscribe to the feed to make sure you get updates and new articles as they become available. This series will not result in a production ready system.

This all makes sense to me and I can verify this behaviour but only from my memory of past experience because I don't remember screaming about it :) .

However I strongly recommend that you preform some tests on your environment just to be sure.

Right, here is the second part of a three-part series on automating business processes in Share Point.

We will explore three different methods of doing Business Process Management, or BPM, using Share Point and available tools.

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